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Mystery visitors in museums: an underused and underestimated tool for testing visitor services
Author: Kirchberg, Volker
Call no: 069 reprint boxes
Year: 2000
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Experiencing exhibitions: a review of studies on visitor experiences in museums
Author: Kirchberg, Volker; Trondle, Martin
Year: 2012
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Museums, merchandising, and nonprofit commercialization
Author: Toepler, Stefan; Kirchberg, Volker
Call no: 069 reprint boxes
Year: 2002
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