1. 'Traditional' museum audiences: a quantitative and qualitative analysis -- 2. Developing new audiences -- 3. Stimulating the visit -- 4. Visitor services: operating for quality -- 5. Museums and lifelong learning -- 6. Use of museums by schools --
7. Applying the principles of interpretation to museum display -- 8. Interpretive master planning -- 9. Concept development for museum galleries -- 10. The engaging museum.
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