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Seducing the vigilante customer : 101 winning strategies to attract and retain happy customers and healthy profits / Graham Harvey
Record no:
55862
Call no:
658.812 HAR
Author:
Harvey, Graham
Publisher:
Auckland, N.Z.: Reed
Year:
2002
Description:
174 p. ; 23 cm.
Subject:
Consumer satisfaction
;
Consumer behaviour - Social aspects
;
Customer services
;
Customer loyalty
;
Isbn:
0790008084
Type:
Book
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