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Record no:
28435
Author:
Falconer, Heather
Year:
1999
Series:
MUSEUMS JOURNAL. 1999 v.99, no.5 : 33-35 [Kept P069.0942]
Subject:
Notes:
"Finding out what visitors want is an integral part of the government's best value strategy, but Heather Falconer asks if the customer is always right".
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